Bamburgh Castle

Terms and Conditions

1. General

a. All goods remain the property of Alison Johnson until payment is made in full

b. We reserve the right to amend these Terms and Conditions at any time.

 

2. Returns policy

We operate a Returns Policy in accordance with United Kingdom Distance Selling Regulations.

a. Order Cancellation

This clause does not apply to Commissioned Artwork. See paragraph b.

If you wish to cancel your order for any reason, you must inform us in writing within seven working days after receiving the goods. If the goods have already been dispatched then you are responsible for returning the goods.

Goods must be returned within fourteen days and must be undamaged. A full refund, including postage costs will be made upon return of the goods.

b. Commissioned Artwork.

Acceptance of bespoke work is confirmed via email following receipt of images of the work. If the goods are received and the goods reflect the images and the goods are undamaged then no refund will be offered. If you require any subsequent changes to be made to the goods, then you will be responsible for all postage costs incurred after the first delivery of the goods.

Commissioned Artwork deposits are non-refundable

c. Damaged Artwork

All artwork is  dispatched by recorded delivery. Please check your package before you sign as by signing you are accepting responsibility for the package. No refund can be offered once the package is signed for.

If the goods  are damaged a full refund will be offered following submission of photographic evidence of the damage.